TMAC Heating & Cooling LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at www.tmacheatingandcooling.com or interact with us by phone, text message, email, or in person.
Business Contact Information:
TMAC Heating & Cooling LLC
67117 Charles McDaniel Rd, Kentwood, LA 70444
Phone: (985) 514-7762
1. Information We Collect
We may collect the following types of personal information:
- Contact information such as your name, phone number, email address, and service address.
- Service request details including the type of HVAC or appliance service you need, appointment preferences, and property information.
- Device and usage data such as IP address, browser type, pages visited, and referring URL collected automatically through cookies and similar technologies.
- Communications including text messages, emails, and phone call records related to your service requests.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and schedule appointments.
- Provide, maintain, and improve our HVAC and commercial appliance repair services.
- Send appointment confirmations, reminders, and service follow-ups via phone, email, or text message.
- Communicate promotions or seasonal offers (only with your consent).
- Comply with legal obligations and protect our rights.
3. SMS / Text Messaging Policy
By providing your mobile phone number and opting in to receive text messages from TMAC Heating & Cooling LLC, you consent to receive recurring automated text messages related to your service requests, including but not limited to:
- Appointment confirmations and reminders
- Technician arrival updates and ETAs
- Service completion notifications and follow-ups
- Seasonal maintenance reminders (if opted in)
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.
To opt out of text messages at any time, reply STOP to any message you receive from us. After opting out, you will receive one final confirmation message. You will no longer receive text messages from us unless you re-subscribe.
For help, reply HELP to any text message, or contact us at (985) 514-7762.
We do not sell, rent, share, or trade your mobile phone number or any information collected through our SMS program with third parties for promotional purposes. Your information collected through the SMS program will only be used to provide you with the services you requested and to operate our business.
Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and other major US carriers. Carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell your personal information. We may share your data only in the following limited circumstances:
- Service providers who help us operate our business (e.g., scheduling software, payment processors, SMS platforms). These providers are contractually required to protect your information.
- Legal requirements when necessary to comply with a law, regulation, legal process, or government request.
- Business transfers in connection with a merger, acquisition, or sale of business assets.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to analyze traffic and improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may limit certain features of the website.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is 100% secure, but we strive to protect your data.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and regulatory compliance purposes.
8. Your Rights and Choices
You may:
- Request access to, correction of, or deletion of your personal information.
- Opt out of promotional emails by clicking "unsubscribe" in any marketing email.
- Opt out of text messages by replying STOP at any time.
- Disable cookies through your browser settings.
To exercise any of these rights, contact us at (985) 514-7762 or visit us at 67117 Charles McDaniel Rd, Kentwood, LA 70444.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us:
TMAC Heating & Cooling LLC
67117 Charles McDaniel Rd, Kentwood, LA 70444
Phone: (985) 514-7762
Website: www.tmacheatingandcooling.com